Please read this policy carefully to understand how your information will be handled.

1. Information We Collect

We collect information to provide you with the best possible experience when using our services. The types of data we collect include:

• Personal Information: When you submit an application or contact us, we may collect your name, email address, phone number, and payment details.

• Background Information: As part of the tenant screening process, we may collect data related to your background check, including criminal history and employment information.

• Usage Data: We may collect non-personally identifiable information, such as your IP address, browser type, and website usage data, through cookies or similar tracking technologies.
  

2. How We Use Your Information

We use the collected information for the following purposes:

• To Process Your Rental Application: We use your personal information to review your application, conduct background checks, and communicate with you regarding your rental status.

• To Improve Our Services: We use your data to improve the functionality of our website, enhance your experience, and tailor our services to your needs.

• To Communicate with You: We may use your contact information to send you updates, newsletters, or notifications about your application, upcoming rentals, or other related matters.

• To Ensure Safety and Security: Personal and background information helps us create a secure and respectful living environment for all tenants. This includes processing background checks and interviews.
  

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• With Service Providers: We may share your data with trusted service providers who assist in running our business (e.g., background check companies, payment processors, or customer service platforms). These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide.

• For Legal Compliance: We may disclose your personal information if required by law or to protect our rights, comply with legal processes, or enforce our terms and conditions.
  

4. Security of Your Data

We take the protection of your personal information seriously and implement reasonable physical, electronic, and managerial measures to safeguard your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, improve functionality, and personalize your experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the performance of some features on our site.

6. Your Rights and Choices

You have the right to:

• Access: You can request a copy of the personal information we have on file for you.

• Correct: You can update or correct any inaccurate personal information.

• Delete: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations or active contracts).

• Opt-Out: You can opt-out of receiving marketing communications by unsubscribing from our emails or contacting us directly.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience or information. These websites are not operated by Life Long Housing, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 704-454-2398

• Email: [email protected]

• Address: Charlotte, NC
  

Effective Date:

This Privacy Policy is effective as of January 2026.

This Privacy Policy outlines how Life Long Housing handles personal data, providing transparency and security for our tenants and users.